Please be informed that as of January 21st, 2008 Grisoft, s.r.o.'s corporate name has changed to AVG Technologies CZ, s.r.o. This is a name change only: all links, references, legal, contractual and privacy obligations of Grisoft, s.r.o. will remain unchanged.
What Information Does AVG Technologies Collect and Track?
Information Collected and Stored Automatically
The following information is collected and stored automatically: the IP address from which you access the internet, the date and time, the internet address of the website from which you link directly to our website, the name of the file or the words you search, and the browser you use to access our website. This information is used to measure the number of visitors to various sections of our website and to identify system performance or for server issues. We also use this information to help us expand the coverage of the website and to make the website more useful. This information is not correlated with any personal information and we never disclose it in a form that personally identifies you.
Personal Information Provided by Users
If you submit an order on-line with us, we ask you for information necessary to complete the transaction, such as your name, address, and credit card number.
If you request technical support on-line, we ask you for information necessary to complete the transaction, such as your name address and information about your computer hardware, software (including your License Number), and the nature of the problem you are experiencing.
If you wish to create a user account, we ask you for information necessary to keep you informed about AVG Technologies products and services with regard to your needs, such as your e-mail address.
If you wish to register a product, we ask you for information necessary to respond to your future queries and to provide support, such as your name, surname, e-mail address, and country.
You decide whether to proceed with any activity that requests personal information. However, if you do not wish to provide information needed for a transaction, you may not be able to complete it.
How Do We Use the Information We Collect and Track?
We use personal information in the following ways and for the following limited purposes:
AVG Technologies, including our offices (subsidiaries and affiliates) abroad to which your personal data are made accessible, retain the personal information collected through AVG Technologies website, including your personal information that you submit through a registration process, for as long as you are registered at any AVG Technologies website through a user account or are a user of AVG Technologies products, and for a reasonable time thereafter, unless and until you have recalled your consent with the processing of your personal information.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. If you share a computer with anyone, always log out before leaving a website or service to protect access to your information from subsequent users.
Unfortunately, no transmission of information over the internet can be guaranteed to be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of any information you transmit to our website from your PC or the Internet Service Provider, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to ensure its security on our systems and to try to prevent unauthorized access.
With Whom Do We Share Your Information?
Through some AVG Technologies websites, by selecting a region (language) option, you may be asked to share your personal information, such as your e-mail contact, with selected local AVG Technologies partners, such as distributors (the full list of which is available at our local websites) so that they can contact you, on our behalf, about AVG Technologies products, services or offers that we believe are important to you or your business and to provide you a local technical and customer support. We encourage you to read our partners' privacy policies before providing your personal information.
AVG Technologies retains the services of outside contractors to provide limited services on our behalf us, such as shipping products or handling order processing, processing transactions (including credit card transactions), or performing statistical analysis of our services. It may be necessary to share user personal information with these contractors in order to allow them to provide their services. You have the right not to provide the requested information, but in such case you may not be able to receive these services. Those contractors will be permitted to obtain only the personal information they need to deliver the service and we require that they keep the personal information of our customers secure and confidential and comply with the Act. We also require that these contractors use our customers' personal information only on behalf of AVG Technologies and do not disclose them to third parties or use them for any other purpose.
Please be advised that in certain instances it may be necessary for AVG Technologies to disclose your personal information if we believe such action is necessary to:
Other Offices of AVG Technologies
Since AVG Technologies is a global company, we provide information on AVG Technologies products users to our worldwide offices (subsidiaries and affiliates) which are listed at www.grisoft.com/doc/contacts. The personal information that you have provided to us may be made accessible to these AVG Technologies offices for marketing and customer relationship management purposes. Also, in certain countries our outside contractors might undertake the collection, transferring, storage and processing of your information. By using an AVG Technologies website, product or service, you consent to any such disclosure to and use of personal information that you have provided, by AVG Technologies worldwide offices.
How Can You Correct Inaccuracies in the Information?
We strive to process only accurate personal information and make a sincere effort to respond to your requests to update or correct your personal information. If you believe that AVG Technologies does not have your current personal information, you can update it by contacting AVG Technologies Sales Team at http://www.grisoft.com/doc/support-sales-form
Please be advised that in accordance with the Act, every user (customer) who has provided personal information to AVG Technologies may ask AVG Technologies to advise of the scope of information AVG Technologies processes about him or her, the purpose and nature of the processing and the recipients of the information.
AVG Update Bulletin and Other E-mail Communications
If you do not wish to continue receiving our e-mail newsletters, bulletins, or other information from AVG Technologies, you can at any time unsubscribe them in the subject line of your e-mail or contact us at http://www.grisoft.com/doc/support-sales-form. Please be aware that our e-mails may include important or useful information about your product, including information about your License Number or the status of your orders or accounts, and that we do not allow our customers to opt out of communication that is required for the functionality of our products and services.
Links to other companies
From time to time, AVG Technologies websites may contain links to and from websites of our partner networks, advertisers or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies before you submit any personal data to these websites.
Discussion Groups and Forums
Please remember that information you submit in a discussion group or forum at any AVG Technologies website will be deemed public information and is not confidential. There is a risk in such communication venues that various information and data can be collected and used by others. Please be careful and responsible when you are on-line.
In the event there is a major change to the AVG Technologies privacy practices, a prominent notice will be posted on our website prior to its implementation. If the change involves the use of your personal information, the notice will contain instructions on how you can opt out of such use.
Version: 1.1 Date: 2008-02-05